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Total Quality Management Handbook: Applying the Baldrige Criteria to Schools.
PDF on ERIC Download full text
Neuroth, Joann; And Others – 1992
Most administrators agree that school improvement and change are needed. Disagreement among administrators arises over how the improvements should be made. Total Quality Management (TQM) is a powerful tool in bringing about change and should be considered as an effective alternative in improvement efforts. The TQM approach is designed to address…
Descriptors: Data Collection, Data Interpretation, Educational Assessment, Educational Improvement