Case management services under NYS PROMISE are provided by a robust and diverse network of case managers and family coaches. Case managers work predominantly with youth in the research demonstration sites, while family coaches work exclusively with the families of intervention group youth enrolled in NYS PROMISE through regional Parent Training…

A three-phase model for decision making at intake for both protective services and voluntary child welfare services is described in this manual. These phases include (1) reception, in which decisions are made as to whether a case seems appropriate for agency services; (2) investigation and problem assessment, which involves assessments regarding…

Developed by the National Center on Child Abuse and Neglect, this manual provides Child Protective Service (CPS) supervisors with a conceptual framework for practice and offers specific practice-oriented advice on how to effectively carry out supervisory functions. The manual focuses on building a foundation for effective service delivery, the…

This guide is intended for Job Training Partnership Act (JTPA) program service delivery areas (SDAs) and educators involved in providing educational services in the Summer Youth Employment and Training Program (SYETP). It presents strategies for delivering high-quality instruction that promotes active learning, skill transfer, and skill durability…

This resource manual has been developed to assist both case managers and management staff in implementing a case management system as an infrastructure for delivering services that will facilitate the positive growth and development of youth and the achievement of individual and organizational performance goals. (The goal of case managers is to…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for district supervisors. Addressed in the individual sections of the guide are the following skill areas: management skills, administrative duties, personnel relations,…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for health care workers. Addressed in the individual sections of the volume are the following skill areas: communication skills, professional attitudes and responsibilities,…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for rehabilitation officers. Addressed in the individual sections of the volume are the following skill areas: human development and behavior, administrative skills, public…

This guide presents information and materials to help youth programs manage program intake, design an individual service strategy (ISS) as mandated in the Workforce Investment Act, and manage case files. The materials are based on information obtained from staff working in seven successful youth workforce investment programs in Maryland,…

This document shares the collective wisdom and experience of professionals who have successfully guided the transition of hundreds of youths and adults from New York's correctional institutions back into the community. The first section begins with an overview of the New York State Education Department's transition program model to move…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for family support workers. Addressed in the individual sections of the volume are the following skill areas: communication skills, self-awareness, community involvement,…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for financial assistance workers. Addressed in the individual sections of the volume are the following skill areas: interaction with clients, documentation responsibilities,…

This book of objectives, one of a series designed to provide a competency-based analysis of employment categories in human services, deals with the core competencies necessary for social workers. Addressed in the individual sections of the volume are the following skill areas: counseling, income assistance, administration, courtwork, government…