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Peer reviewedJurow, Susan – Journal of Library Administration, 1993
Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…
Descriptors: Administrative Principles, Benchmarking, Data Collection, Evaluation Methods
Download full textZahniser, Gale – 1981
This report provides for Comprehensive Employment and Training Act (CETA) prime sponsors who are responsible for labor market information, a set of guidelines to follow for developing an agency-wide plan for the operational use of labor market information. The body of the report outlines step-by-step procedures for creating such a plan. A brief…
Descriptors: Data Collection, Employment, Employment Programs, Federal Programs
