Chapter 15 of a revised volume on school leadership, this chapter defines and categorizes conflict and outlines techniques for its management in schools. Conflict, endemic to human existence, exists on many levels and assumes various forms. This chapter focuses on social conflict, or antagonistic interaction between individuals or groups common to…

School governance is not easy. Advice on keeping boards harmonious includes: don't keep secrets; trust your colleagues; watch out for mavericks; and set some rules-and follow them. A sidebar lists strategies for success. (MLF)

Intended to increase managers' awareness of sources of conflict involving subordinates, this article offers means for anticipating or identifying these conflicts and solutions for dealing with them. (Author/MLF)

The use of neutrals in higher education collective bargaining is considered, with specific reference to a pilot project in which a neutral worked for over a year with the administration and faculty union at a two-year public community college. Eighteen propositions that may promote the creative use of third parties are offered, including the…

Many teachers in the Sheboygan (Wisconsin) Area School District's alternative programs use principles taught to behavioral disordered students for confronting and handling difficult situations when they must confront other adults in the school system about their concerns and problems. A positive and effective adult confrontation process is…

This book attempts to dispel the myths and misconceptions surrounding the lessons learned from national school violence crises and shifting security threat trends. Its objective is to deliver balanced, practical, and cost-effective steps for preventing and managing school crises, including how to recognize "red flag" warnings of potential…

Effective organizational communication can greatly enhance the quality of the school environment and professional/personal relationships. This book focuses on successful communication skills that can help make the school environment a productive experience for administrators, school staff, students, and parents. Chapter 1 discusses the importance…

Analyzing particular encounters, this report identifies proven strategies to better control hostile conversations. Chapter 1, "Defusing the Angry Screamer," indicates the importance of controlling both voice and word choice, depersonalizing tirades, ascertaining triggering events, and being attuned to signs of escalation. Chapter 2,…

The paper examines staff and parent advocacy training for special needs preschool and Head Start children. The author outlines the rights and responsibilities as stated in federal and state legislation, and the aspects of advocacy not usually considered, such as maximizing the resources to provide an appropriate program. Suggestions are given for…

Designed to help improve the staff-to-student communication style in schools, this book shows practitioners how to go from adversarial approaches to caring and helping--without losing control of the situation. The book offers time-tested methods that counselors and therapists have used successfully for years, methods that can be modified for…

Describes the growing trend of conflicts between school boards and superintendents, some of the various causes behind these conflicts, and practical steps board members and superintendents can take to avoid and to solve them. (IW)