Uses the 1979 Three Mile Island nuclear plant accident to illustrate the communication problems embedded in a crisis. Describes the reactions created by the stress related to crisis. Suggests business communication strategies for improving communication to the public. (SR)

This handbook aids in planning for effective crisis communication at institutions of higher education. The book opens with a behind-the-scenes look at a particular crisis--the 1990 murders of five students at the University of Florida. This first section offers tested advice from a campus communicator, an account of the crisis and the…

Findings from a March 1980 Systems and Procedures Exchange Center (SPEC) survey on preservation indicated that more than one-fourth of the members of the Association of Research Libraries (ARL) had written disaster plans, and many other plans were in preparation. This SPEC kit on preparing for emergencies and disasters comprises excerpts from…

In October 1989-October 1991, Mills College (California) faced three crises: an earthquake; a strike over plans to convert to a coeducational institution; and a devastating fire in the area. The college has learned to focus its structural, human, political, and symbolic frames of reference; communicate; plan; consider the public; and develop…

At McGill University (Canada), rather than implement a costly, high-tech contingency and disaster recovery plan for information services, planners focused on risk assessment and avoidance for central and departmental information systems. Actions included better backups, less dependence on key individuals, and an institutional awareness campaign.…