Uses the 1979 Three Mile Island nuclear plant accident to illustrate the communication problems embedded in a crisis. Describes the reactions created by the stress related to crisis. Suggests business communication strategies for improving communication to the public. (SR)

This book describes work that has been done with verbally impaired individuals (autism, brain surgery, Down's Syndrome) who are unable to use language to convey even the simplest idea. The book points out that such people are not necessarily strangers to language, they just have not found a way to express themselves. The work discussed in the book…

Develops the notion of "layers" of information within a table and discusses how such layers are typographically distinguished on paper and in a viewdata system. Presents a case study of the difficulties facing a British government department wishing to communicate regularly updated tabular information to the agricultural community. (FL)

This guide presents ideas on communication for managers who work with young, entry-level workers in small businesses. The guide is designed to help managers (1) understand how perceptions of the same message differ; (2) recognize barriers to good communication and ways to eliminate them; and (3) construct messages so that they will be understood…

Designed to accompany a Cross-Cultural Training Workshop for supervisors of limited-English-proficient (LEP) employees, this "train the trainer" manual can be used as a resource for individuals who have some experience as cross-cultural trainers or as an orientation for novices in the area of cross-cultural communication. The workshop is…

The aim of this guide is to help state education agencies (SEAs) find effective ways to improve relations between schools and their communities. Focusing particularly on the Northeast and New England, the document reviews literature on school-community relations and presents numerous examples of school-community interaction. First, the author…

This book provides information about emotional, behavioral, learning and developmental disabilities; disability-specific entitlements; and approaches for professionals who work with youthful offenders with disabilities throughout the juvenile process. Chapter 1 describes characteristics of common disabilities among youthful offenders and details…

This handbook provides information about emotional, behavioral, and learning and developmental disabilities; disability-specific entitlements; and approaches for professionals who work with youthful offenders with disabilities throughout the juvenile process. Chapter 1 describes characteristics of common disabilities among youthful offenders and…