A model presented for assessing the effectiveness of school social workers has two major dimensions: criteria for evaluating the success of a program, and modalities for the application of those criteria. The author also examines other factors, such as the relationship of effort to the achievement of goals. (Author)

Suggests that many aspects of quality assurance in health care can be applied to social service agencies. Reviews what has been learned about quality assurance in health care and suggests guidelines for its implementation in social services. (Author/JAC)