Descriptor
Source
| Reference Librarian | 3 |
Publication Type
| Guides - Non-Classroom | 3 |
| Journal Articles | 3 |
| Opinion Papers | 2 |
| Reports - Descriptive | 1 |
Education Level
Audience
| Administrators | 1 |
| Practitioners | 1 |
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewedPastine, Maureen – Reference Librarian, 1984
Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…
Descriptors: Academic Libraries, Higher Education, Library Administration, Library Instruction
Peer reviewedRubin, Rhea Joyce – Reference Librarian, 1990
Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…
Descriptors: Anger, Antisocial Behavior, Guidelines, Interpersonal Communication
Peer reviewedNuckolls, Karen A.; And Others – Reference Librarian, 1992
Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…
Descriptors: Academic Libraries, Academic Rank (Professional), Accountability, Cultural Pluralism
