Encourages the library manager to develop a facility for "reframing," or seeing a situation from several viewpoints in succession. This technique can aid in problem solving and in effecting change in organizational culture. Frames listed include structural, human-resource related, political, or symbolic, and practical considerations…

Presents methods to gain management support for information resource center projects. Topics include: expressing expected results; and understanding the project in terms of business and organizational objectives, competitors' actions, internal needs, external conditions, customer needs, vendor support, and colleagues' experiences. (LRW)

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

This paper seeks to provide an intellectual rationale for maintaining the centrality of preservation concepts and ethics in an increasingly digital information environment; in other words, while some long-held principles of preservation management may no longer apply, many others are still viable in high-tech situations. Libraries are rearranging…

Although telecommuting has been found to increase productivity and morale in business environments, libraries rarely consider it. This article discusses telecommuting's potential impact on contact with users, length of employment, job descriptions, budgets, management style, communication, and workflow. This option may help libraries retain older…

Library binding is one of the activities typically included in newly created preservation departments, but librarians continue to discover that transforming a traditional binding program into one that better meets preservation objectives requires considerable investment of time. This resource guide is intended to help libraries review their…

The Administrative Software Clearinghouse on the campus of Memphis State University (Tennessee) receives software designed for use in school administration from publishers and prepares a one-page evaluation to be distributed to principals in Tennessee. This booklet accumulates those evaluations for software rated as "good" or…

The Wisconsin Department of Public Instruction's Division for Libraries and Community Learning frequently receives requests for information on the legality and desirability of combining school and public libraries. The purpose of this publication is to help communities and school districts determine whether a combined school and public library…

The need for new standards has arisen in Florida public libraries as a result of the library profession's shift from quantitative, input-based standards to qualitative, output-based standards to measure library performance and excellence. The standards in this document were developed after over 100 participants identified subjects to be addressed…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

This document applies theories of participatory management to a proposal for a model that uses a team approach to staffing university library reference centers. In particular, the Ward Edwards Library at Central Missouri State University is examined in terms of the advantages and disadvantages of its current approach. Special attention is given to…

The purpose of this document is to help communities and school districts determine whether a combined school and public library will be the best way to provide the most efficient library service for all community residents. A combined school and public library is one that is located in a single facility and operates cooperatively to perform the…

This resource guide considers issues in the staffing and organization of preservation activities. It provides guidance in implementing a systematic preservation program and evaluates the structures of various types of preservation programs. The following articles complement the discussion of program models and implementation: (1)…

This resource guide briefly defines, describes, outlines, and exemplifies a program with the goal of reaching library employees and library users with a message that states the positive benefits of enhanced collection preservation, longevity, usability, and access. The guide is organized and arranged to enable a library to evaluate its current…