The success of schools depends in large measure on the effectiveness of school administrators. A major component of administrator effectiveness is human relations skills. Over the past 20 years, a large and systematic body of knowledge and training methods in human relations skills has been developed in counselor education. Given the collegial…

This report serves as a guide to educational administrators by dissecting a series of representative school problems and offering suggested solutions. The problems, characterized as both administrative and human relations problems, are grouped under the headings of administrative staff, teaching staff, individual teachers, the instructional…

The three reports combined here examine the process consultancy approach to faculty development initiated by the Tavistock Institute on Human Relations (TIHR), its use by the British Open University, and reactions from university staff. The first report reviews the original Tavistock report of August 1979 as well as reactions to the ideas and…

This report describes the links between group relations training, process consultancy, and psychoanalysis and relates these to the kinds of training which may be needed to develop consultation programs within an institution, specifically the Open University (OU) in England. A list of recommended readings and institutions which may provide training…

The three reports combined here examine a workshop/seminar consultancy program for college faculty on the dynamics of course teams and group process in course development. The consultancy program focused on the hidden influences of groups and the relationship between individual and institutional change. These three reports: (1) examine the…

This report describes how knowledge and skills learned in the Tavistock "Observation" course were applied to psychodynamic focused consultancy in England's Open University. Questions raised include the therapeutic and educational impact institutions may have on staff. The report explains how the Observational Course was important in…

The two reports combined here provide introductory information on consultancy work at Great Britain's Open University Institution of Educational Technology. The approach at the institution was influenced by the theories and methods developed at the Tavistock Institute of Human Relations and applied to group relations training. It is noted that the…

This study attempts to examine and explain the citizenship choices made by the governments of Estonia and Lithuania. The report explains the factors driving the inclusiveness of the policies. The project attempts to discover those factors that lead the government of a newly independent state to develop a more inclusive or more exclusive…

This report explores the use of videos to facilitate learning in a mathematics course for teachers developed by England's Open University. Specific video extracts are discussed from a psycho-analytic perspective on learning. The report first examines the course content and briefly discusses the use of video as a teaching tool. Then the…

The two reports combined here examine process consultancy in the summer school program of the Open University in England. The first report presents an enquiry into relationships in summer schools, conducted through a role of process consultancy, that addressed: (1) anxieties at the inter-group level; and (2) relationships between students and…

Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…

For this report on human relations and discrimination at the San Francisco State University (SFSU), campus policies impacting on students, faculty, and the university as a whole were collected. The first section reprints policies affecting students and contains a statement of student rights and responsibilities, student disciplinary procedures,…