"Coaching and Mentoring Students in Higher Education" provides student support and learning development professionals with a comprehensive, evidence-based guide for delivering coaching and mentoring interventions with students. Focused on the context of higher education, it shares practitioner and research insights from a range of…

Many districts are expanding and diversifying the school options available to parents--a trend that shows no signs of reversing. While all public schools are required to test and publically report results, it remains nearly impossible for families and education and civic leaders to make school-to-school comparisons, especially across district-run…

UNESCO established the UNESCO Global Network of Learning Cities (GNLC) to encourage the development of learning cities. By providing technical support, capacity development, and a platform where members can share ideas on policies and best practice, this international exchange network helps urban communities create thriving learning cities. The…

As the diversity of the students on campus increases, the importance for everyone in authority to understand students' distinct cultures and how they perceive institutions, and equally, to understand their own privilege, and often unconscious cultural assumptions, has never been greater. This book presents a comprehensive set of resources to guide…

This collection of papers and case studies emphasize what citizens should know in order to plan for either court ordered or voluntary desegregation. Chapter one describes lessons about planning and community education from communities that have recently undergone desegregation. Chapters two and three outline the Constitutional basis for…

This book is designed for people interested in social marketing and who do not have much money. The book is not a tool kit, or a workbook, or a guide. It is a compilation of articles about issues, themes, definitions, and case studies from social marketing. Many of the articles originally appeared in "Social Marketing Quarterly." They…

Contributors to this book--teachers and teacher educators--explore the positive educational outcomes that are possible for students when teachers share with them what, how, and why they read for pleasure. The book presents 18 essays on a wide variety of classroom approaches for different grade levels. Following a "Beginning" by the…

This book presents 53 firsthand experiences of peer writing tutors. Each story explores a particular tutoring issue, from working with a quiet student to tutoring a student with a learning disability. Each tutor writes candidly in an informed and sensitive manner about successes and failures as partners in the collaborative learning process.…

This book explains the methodologies, techniques, strategies, and knowledge base necessary to achieve a balanced reading program. The book's contributors define the key elements in a balanced reading program and provide guidelines for implementing a balanced instructional program in the classroom. Following an introduction which addresses…

The book provides an examination of research and practice related to enrollment management at institutions of higher education. Part 1 describes enrollment management in the context of strategic planning and presents four organizational approaches. Part 2 focuses on marketing and student recruitment, while Part 3 considers student retention.…

Characteristics of a minicourse developed at Macquarie University in Australia, its application in Australia, and potential for countries in the Asia-Pacific region are discussed. A minicourse is defined as an entire course of studies for a group, similar to a conventional course but compressed into a few hours. The Australian minicourse is…

Issues facing a college or university that seeks to change its telephone system are raised in seven chapters. Major topics addressed by this resource guide are: telephone deregulation and changes in the telephone industry, the new technology available, how to manage a system, consultants, financing options, and institutional case studies. Specific…

This handbook aids in planning for effective crisis communication at institutions of higher education. The book opens with a behind-the-scenes look at a particular crisis--the 1990 murders of five students at the University of Florida. This first section offers tested advice from a campus communicator, an account of the crisis and the…

Findings from a March 1980 Systems and Procedures Exchange Center (SPEC) survey on preservation indicated that more than one-fourth of the members of the Association of Research Libraries (ARL) had written disaster plans, and many other plans were in preparation. This SPEC kit on preparing for emergencies and disasters comprises excerpts from…

Since 1989, the Reference and User Services Association/Management and Operation of User Services Section's Management of Reference Committee has successfully used case studies to foster structured discussions among public service librarians on a wide variety of issues relating to managing change in reference services. The information offered in…