This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

This paper discusses the issue of providing equitable access to computer equipment for disabled students in postsecondary education. Potential access problems may exist in the areas of input, output, environment, and documentation/support/training. Five checklists are provided that focus on generic strategies to fully or partially cover the needs…

Methods used at Haverford College to hire, train, and manage student employees are described, including both successful and unsuccessful approaches. Management problems, performance improvement incentives, and appropriate student roles and expectations are examined. Much of the information is drawn from a survey of current and former student…

Reasons why institutions of higher education might choose to acquire computer services from off-campus suppliers are identified and include the difficulty of maintaining a qualified technical systems group. The importance of careful management oversight from contract bidding to ongoing performance monitoring is stressed. (DB)

Computer system hard drives will fail at some time. Stresses preparing to cope with emergencies that cannot be prevented, including making arrangements for use of an alternative computer in case of system failure. Outlines requirements for a computer environment; explains that backup is the key to disaster recovery. Describes four public domain…

This book distinguishes between the "must-haves" and the "nice-to-haves" for both Macintosh and Windows platforms and recommends 298 "bargains" in children's shareware, freeware, and Web resources. The book is divided into two sections: The first section presents bargain-hunting strategies (chapters 1-5), and the…