Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This training packet is intended to aid educators in planning and effecting positive change within the learning environment through a group problem-solving intervention process. It primarily addresses the concept of "change agentry" and how it can be used to improve the climate for learning, focusing on the role of the change agent and the…

A product of the Effective Use of Resources Project (EURP), which was co-sponsored by the Illinois State Library and the Illinois Board of Education, this manual describes a 7-step process for the development of community-based cooperative planning between school and public libraries. The objectives of school/public library cooperative planning…

This module is designed for Teacher Corps interns to develop problem-solving skills through actually engaging in problem-solving activities. Role playing and individual and small-group problem-solving activities are presented to give interns experience in resolving the kinds of problems which they are likely to encounter when they get into the…

This skill laboratory provides a technique for problem definition and alternative methods to gather pertinent data that surrounds a given situation. Seven skills are discussed including Kaufman's tri-level needs assessment model, intergroup building, organizational slice, force field analysis, brainstorming, problem definition, and conflict…

Provides parents, teachers, and counselors with innovative ways to deal with discipline problems and open up communication between child and adult. Innovations discussed include: (1) problem-ownership; (2) I-message; (3) active listening; and (4) brainstorming. Warns against placing labels on childrens' problems. Emphasizes use of positive…

This paper discusses a technique, challenging students to solve problems published in mathematics periodicals, which has been used successfully with gifted students in a regular high school class. (Author/MK)

A calculator solution of a simple computational problem is discussed with emphasis on its ramifications for the understanding of some fundamental theorems of pure mathematics and techniques of computing. (Author/MK)

The use of a 25-pin lattice geoboard in a six-week course in middle school geometry is presented, with sample activity cards and test items. Two other ideas discuss the use of algebra in solving verbal problems and teaching negative exponents. (MP)

This sample lesson, used with sixth graders, is designed to integrate mathematics learning with the outdoors environment. (MK)

Based on the author's experiences, this article presents approaches to aid in developing interactive presentations. Galaxy and funnel methods offer more room for creativity when compared to metaphors such as step, line, and road models. Highlights include diagrams, personal narratives of advantages, disadvantages, and steps taken in creating an…

This handbook discusses the various aspects of discipline (defined as the teaching of a child to behave in ways that the parent considers desirable and avoid behaving in ways the parent considers undesirable). The guide discusses the Adlerian approach to disciplining children, which stresses democracy in the family on the basis of the equality of…

This parent handbook is a compilation of the exercises used by Mehlville School District (St. Louis, Mo.) in their workshop for parents regarding family communications. Worksheets in the handbook include a preworkshop questionnaire, a definition of terms, and a comparison of methods of conflict resolution. (Author/HMV)

The STEP course is an educational program for parents which teaches them the ideas and skills they need for raising responsible children and feeling more adequate and satisfied as parents. The authors have developed a package of materials designed for nine training sessions. Each session provides an opportunity to: (1) discuss specific activity…

This publication is intended to aid practicing educators in reviewing and utilizing current principles of problem-solving and decision-making. The booklet is organized in five short sections that briefly discuss different aspects of organizational problem-solving and outline suggested steps to guide educators in applying problem-solving techniques…