Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This document presents the policy guidelines to be observed by the New York State Library in the administration of Federal Library Services and Construction Act (LSCA) funds. The first section is a general policy statement which covers priorities; the relationship between federal and state programs; the application review process; eligibility for…

Discussions of library resources, services and related activities as well as library materials selection and acquisition are provided for faculty to facilitate and enhance their use of the library. Included in the library resources section are books, periodicals, microforms, and special collections and archives. Instruction in library use,…

This handbook provides ideas and guidelines for the management and development of a children's summer reading program that uses the resources provided by the Alabama Public Library Service. Chapters offer suggestions in the areas of program planning, reading requirements and records, publicity, program activities, and program evaluation. Samples…

Selected periodicals suitable for a young adult collection are listed, and activities are suggested for integrating these periodicals into the school curriculum and/or public library program. Compiled by graduate and undergraduate students in the fields of library science and teacher education, this list provides complete bibliographic information…

This manual outlines the ordering, cataloging and classification, and processing procedures for books, periodicals, government documents, and non-book materials for a central library serving three schools--a co-ed elementary school and separate junior-senior high schools for boys and girls--and four special libraries--a fine and rare books…

The Friends of the San Francisco Public Library have compiled detailed information about its benefit book sales and presents it here as a guide for those who wish to organize sales in their own communities. The committees needed to operate the sale are listed, and the duties of the chairmen are described. Suggestions are given for collecting…

Disadvantaged adults who need the information a library can provide include those who are poor, in the minority, aging, institutionalized, or handicapped. Methods used to recruit these potential patrons may include the media, mailings, exhibits, posters and billboards, personal contact, classes, bookmobiles, speakers, and advisory committees. Some…

Focusing on the resources of an academic library (th University of California at Los Angeles, in this case), this booklet outlines and discusses a plan for conducting library research in preparing a term paper. Beginning with a section on books, in which the card catalogue is explained, the outline continues with sections on periodicals and…

The first of two articles on the acquisition and implementation of a large laserdisk service at Texas A&M University covers funding, donor recognition, selection and ordering of databases, planning and integrating the service with other information services, and future funding and plans. (5 references) (MES)

This paper outlines the history and purpose of the Freedom of Information Act (FOIA), which insures the right to access the voluminous files of U.S. government agencies, and explains FOIA implementation procedures for reference librarians assisting patrons. Recent attempts to amend the FOIA are discussed. Thirty-four references are cited. (EJS)

Discusses need for microforms (high costs, inaccessibility, space requirements, and deterioration of printed materials), selection of microform materials, and maintenance of microform equipment for library microform services in Nigeria. Results of a study of print material usage at the University of Lagos Library are presented. Eight sources are…

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

Proposes using the Statistical Package for the Social Sciences (SPSS) for the analysis of routine library statistics to measure how well certain goals are being reached and discusses variables and procedures that might be used. Information on SPSS, sample selection, and Yule's Q analysis is appended, and 18 references are listed. (RAA)

Discusses the use of copyright notices in libraries on reproducing equipment, including photocopiers, computer printers, videocassette recorders, and audiotape recorders; and presents guidelines to determine what works are in the public domain in the United States and the United Kingdom. A sidebar describes a new library copyright guide. (LRW)