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| Confidentiality | 1 |
| Ethics | 1 |
| Guidelines | 1 |
| Information Sources | 1 |
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Peer reviewedRQ, 1992
Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)
Descriptors: Confidentiality, Ethics, Guidelines, Information Sources
