The presentation outlined in this paper provides: (1) a brief account of the conception, initiation, and implementation of a bibliographic instruction program to serve all freshman students, and to serve such special populations as international and minority freshmen; (2) an outline of the general characteristics of each category of students, the…

In mid-1985, researchers contacted librarians at 23 United States and Canadian universities to determine what end-user activities were taking place with the involvement and cooperation of the library. Although most of those contacted were members of the Association of Research Libraries (ARL), a few non-ARL libraries known to have active end-user…