Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Discusses three school activities--electronic messaging, problem solving, and database searching--that make use of computer telecommunications. Multipurpose services, equipment and software, training and support, low-cost start-up ideas, and the role of the library media center are also covered. Two recommended publications on telecommunication…

Presents the "big six," problem solving strategies of highly effective students in all grade levels and subject areas. Outlines steps parents and media specialists can follow to help students with their homework. Sidebars present the big six skills and information seeking activities and a big six assignment organizer for grades three…