Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…

This publication is intended to aid practicing educators in reviewing and utilizing current principles of problem-solving and decision-making. The booklet is organized in five short sections that briefly discuss different aspects of organizational problem-solving and outline suggested steps to guide educators in applying problem-solving techniques…

This publication is one of five training manuals that present plans and materials for use in instructing school administrators in some of the concepts, principles, and techniques of educational management. They were developed as part of the Educational Management Project for presentation at weekly inservice meetings for administrators in the…