To guide school librarians in their work of inspiring future generations of explorers, AASL tasked a 2020 ALA Emerging Leaders team with developing a guide of activities, resources, and professional development based on the Explore Shared Foundation in the "National School Library Standards." As learners prepare for college, career, and…

Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)

Identifies deficiencies in reference services offered by archives and examines factors preventing effective use of archival resources, including changing clientele, organization of collections based on the principle of provenance, and the uniqueness of archival collections. Suggestions for improving public service, including user studies and…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Discusses problems with access to local government information faced by libraries and by the public. Local government information policies are discussed, information management practices are considered, library services to disseminate government information are suggested, and a checklist for a model local government information policy is included.…

Discusses the impact of CD-ROM services on reference departments and describes the development of a troubleshooting manual for the Library of Science and Medicine at Rutgers University. The seven steps followed in writing the manual are presented, and it is noted that it has proved to be an effective support for reference and CD-ROM services. (21…

This new column describes Internet and provides a guide to its resources for new users. The hierarchical organization of Internet is explained; library applications including cataloging, bibliographic instruction, government documents, interlibrary loan, reference, and serials are described; access to Internet is explained; common problems are…

A manual, designed to define the materials of local history and to tell how to deal with them, provides step-by-step instructions for setting up such collections. The collecting and selecting process is described, as are the organizational problems and possibilities in handling books, pamphlets, newspapers, periodicals, photographs, pictures, tape…