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Download full text2020 ALA Emerging Leaders--Team A – American Association of School Librarians, 2019
To guide school librarians in their work of inspiring future generations of explorers, AASL tasked a 2020 ALA Emerging Leaders team with developing a guide of activities, resources, and professional development based on the Explore Shared Foundation in the "National School Library Standards." As learners prepare for college, career, and…
Descriptors: School Libraries, Librarians, Learning Activities, Skill Development
Robinson, William C. – 1984
Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…
Descriptors: Conflict Resolution, Guidelines, Libraries, Library Administration
