This handbook defines the role of the trustee and identifies specific responsibilities and functions of the position. The step-by-step procedures with illustrations and checklists provide practical information and guidelines for librarian selection, planning and policy setting, facilities design and construction programs, funding and tax…

Summarizes results of a survey on the value of the corporate library and presents a strategy for successful information management: (1) learn the information needs of senior executives; (2) be businesslike; (3) defend your turf; (4) segment the market; (5) market to those who need information; and (6) be involved in the business. (Three…

Developed through a joint effort of the Oklahoma Library Association (OLA) and the Oklahoma Department of Libraries (ODL), this planning approach to library development is designed to lead a public library through the developmental process and identify a series of actions that will direct it toward planning for excellence. Introductory material…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Describes the Americans with Disabilities Act (ADA) and discusses its implications for both public and private libraries. The term "disability" is defined; sources of federal regulations that pertain to libraries are cited; the need for sign language interpreters is discussed; Braille materials are considered; and staff requirements are…

This handbook for library trustees identifies the duties and responsibilities of library boards and librarians, the qualifications of an effective library and of a library board, and library policy requirements. The concept of intellectual freedom, the Library Bill of Rights, and the Freedom to Read Statement are discussed, and the role of the…

Designed for the training of a newly appointed branch librarian as well as for general background on the function of a branch library for the entire staff, this publication was written as a comprehensive guide to the administration of a branch library. Specific chapters focus on: (1) administrative goals and activities, (2) organizational…

A guide is presented for those unfamiliar with library procedures who wish to organize and operate a small library. Following a discussion of the modern library's role, there is detailed information about library boards, librarians, finance, legal problems, policies, equipment, supplies, and book acquisition and processing. Shelving, filing, book…

Explores the changing role of the library and the importance of developing a strategic technology policy. An approach to technology that includes a review of the technology base, continuing education, improved hiring practices, innovative organizational design, and greater involvement of libraries in research and development is recommended. (six…

This report presents current and potential library applications of new technologies, issues surrounding their introduction into public libraries, and activities suggested for use during the introduction procedure. A brief appraisal of the public library's role in the information transfer process precedes a review of library automation in…

Describes the management principles used by the Environmental Protection Agency Headquarters Library to develop information services that support the agency's mission. The discussion outlines the steps involved in an action plan for making a special library a major focal point for organizational information services. (CLB)

The organization of each unit, section, department, division, and group of the Columbia University Library is described by listing principal administrator, parent unit, role, objectives, functions, key working relationships, reports produced, and performance and evaluative criteria. The hierarchical structure of the library is indicated in the…

In compliance with legislation enacted by New York State in 1981, a manual of recommendations and standards for hospital libraries was developed (1) to assist in assessment of the quality of hospital library services; (2) to enable measurement of the improvement in individual institutions; and (3) to be used as criteria in the administration of…

The purpose of this introductory manual is briefly to explain and put into context the elements involved in marine information center development and operation. Its goal is to provide an overview and create an awareness of the range of the inter-connected procedures, activities, and products that make up an information service. The introductory…