This paper discusses information literacy skills and procedures for breaking information resources into their component data. The paper draws on the work of two Australian committees to establish the importance of these skills and briefly describes a research project on library services required to support the delivery of competency-based training…

Public libraries do not always meet community information needs because librarians are trained to answer questions through books when often the best information in an area is from alternative sources. The government provides free information on investments, jobs, health, and legal problems; experts and clearinghouses are other good information…

Presents American Library Association guidelines for medical, legal, and business responses at general reference desks covering the role of the librarian, including interpretation, advice, confidentiality, and tact; sources, including currency and referrals; telephone or mail reference; and ethics. (MES)

The deaf and hard of hearing have special problems and information needs which are not well recognized among librarians. Since there are many degrees of impairment the librarian must be aware not only of the differences in hearing impairment but also of the differences in ability to communicate. The deaf use sign language, finger spelling, and…

The purpose of this introductory manual is briefly to explain and put into context the elements involved in marine information center development and operation. Its goal is to provide an overview and create an awareness of the range of the inter-connected procedures, activities, and products that make up an information service. The introductory…