Using typical statements made by teachers and school administrators as examples, this self-help primer offers tips for developing conversational patterns that promote interpersonal understanding. The tips are designed to help readers learn about 40 effective conversational habits, including being specific, talking sparingly, admitting mistakes,…

This booklet is aimed at helping school board members better understand the public relations process and build stronger support for public education. The public expects board of education members to be responsible, energetic communicators who are genuinely responsive to issues raised by the public. The author advocates identifying the various…

This booklet provides guidelines to produce effective, responsive business letter writing, which promotes public relations, gives plain answers to questions, clearly states requests for additional information, and increases office efficiency and economy. Four major characteristics of such letters are discussed: (1) brevity and the avoidance of…