Based on experiential learning models for improvement of individual behavior and teamwork effectiveness, this handbook is designed to assist personnel in the Veterans Administration (VA) health delivery system with interpersonnel processes that will improve organizational effectiveness. Chapter 1 contains background information concerning the…

Designed as an aid for selecting methodology for training supervisors and managers, the material in this booklet is presented in four sections: (1) group discussion methods (several methods which can be used as alternatives to formal classroom training--symposium, conference, forum, workshop); (2) group participation techniques (strategies to…

The goal of this inservice guide for teaching consumer education at the secondary and adult level is to help consumers become more assertive when buying goods and services. A major section in the guide defines assertiveness. The four basic components of assertive behavior are the ability to express emotions openly, the capacity to exercise one's…