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| Bulletin of the Association… | 1 |
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Peer reviewedWeaver, Richard L., II; Cotrell, Howard W. – Bulletin of the Association for Business Communication, 1991
Examines specific intervention strategies designed to deal directly with complaints, conflict, and criticism. Defines intervention strategies and their importance. Discusses techniques for intervention strategies, and dynamation strategy skills such as observation and listening. (PRA)
Descriptors: Business Communication, Conflict Resolution, Higher Education, Interpersonal Communication
