Discusses objectives for public library services to the disabled in terms of material, equipment, facilities, services, and staffing, and reports selected results of a 1979 survey of public library service to the physically impaired. (FM)

Discusses the monetary aspects of librarianship, focusing on nontraditional library careers such as intrapreneurship (managing a library within an organization as a business) and entrepreneurship. Fee-based library services are considered, and suggestions for becoming a successful information entrepreneur are offered. (10 references) (MES)

Discusses the long-term value of bibliographic records to the library and the cost and service implications of that value. Topics covered include records in the public domain; sources of machine-readable bibliographic records (bibliographic utilities, state and multistate networks, commercial vendors, federal agencies, libraries); rights and…

Illustrates how basic principles of marketing and strategic market planning can be applied to libraries and discusses some concepts of strategic planning (organization mission, objectives and goals, growth strategy, program portfolio plan) and marketing (opportunity analysis, target market selection, marketing mix strategy, marketing systems…

Suggests ways to use library buildings and space to attract users and to showcase collections and services. Ideas for a marketing strategy using windows, promenades and walkways, the entrance of lobby, and the interior are offered. Increasing use by making libraries a place for fun and entertainment is also recommended. (MES)

Compares traditional online interview with the presearch counseling session (process whereby a librarian, acting in an advisory role, assists client searcher in devising his/her search strategy, before that searcher goes online) and presents a one-step model of a presearch counseling session. An online self-service worksheet and 102-item…

Identifies deficiencies in reference services offered by archives and examines factors preventing effective use of archival resources, including changing clientele, organization of collections based on the principle of provenance, and the uniqueness of archival collections. Suggestions for improving public service, including user studies and…

Discusses strategic planning in libraries and outlines a cost-finding methodology to help library administrators practice strategic budgeting. Highlights include identifying products and services; types of budgets; types of costs; creating an enhanced operating budget; creating a program budget; and outputs and unit costs. (Contains six…

Intended for libraries contemplating the purchase of a bookmobile, this guide suggests evaluating the population it will serve and the programing that will be offered; collecting staff and public input; and having a consultant develop technical specifications, just as one would have an architect design a building. (four references) (LAE)

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

Discusses need for microforms (high costs, inaccessibility, space requirements, and deterioration of printed materials), selection of microform materials, and maintenance of microform equipment for library microform services in Nigeria. Results of a study of print material usage at the University of Lagos Library are presented. Eight sources are…

Expressing the concern of the Parliamentary Libraries Section of International Federation of Library Associations (IFLA) about the need of legislators for access to up-to-date, reliable, adequate libraries and dissemination facilities, this paper offers a general review of requirements necessary for the initiation and development of legislative…

This conference paper addresses the abundance of information delivery choices available to academic library online searchers. Following a review of changes and choices that have developed during the past decade, the paper suggests 10 ways for the searcher to keep up to date in this fast changing field: (1) read subject-related journals, system…

This report presents and explains new standards developed for Alabama public libraries in response to a need for a clearly articulated, easily used, and broadly based public library planning and development tool. Intended to provide an overview of the new standards, the introduction discusses why the standards were developed; their purposes; how…

Discusses first three steps of a general model for use in planning and implementing innovative programs in organizations: identifying problem, forming task force, finding out more about problems. Application and evaluation of model at large academic library to investigate receptivity of faculty to increased teaching activities by librarians is…