Intended for those who want to understand the nature of listening in the communication process and for students who wish to understand and improve their own behaviors as listeners, this book draws upon theory and research in the field of listening as well as from a variety of other disciplines. The 10 chapters of the book discuss the following…

To explain the concept of literacy, the Integrative Systems Model of Literacy is developed, illustrating how understanding literacy has direct applications to both instruction and research. The model's utility in reconciling opposing concepts of literacy is shown, presenting practical suggestions for literacy instruction which minimize social,…