Discusses aspects of a good system for library employee performance appraisal, stressing the importance of treating workers as adults and making the appraisal process a two-way exchange. The role of the line supervisor and how to deal with poor performance are also addressed. (MES)

Discusses four themes related to resolving difficulties in library personnel evaluation: (1) the importance of clearly defining performance evaluation and its goals; (2) negotiation theory for dealing with negative results of personnel evaluation; (3) development of a perspective on conflict management; and (4) assertiveness as a foundation for…

This discussion of methods for selecting an integrated, public-access library system highlights the traditional idealized selection model; participation by the library director, consultant, task force, committees, and vendors; fads and cost figures; selection of the wrong system; and suggestions for an informal approach to purchasing. Five sources…

Summarizes results of a survey on the value of the corporate library and presents a strategy for successful information management: (1) learn the information needs of senior executives; (2) be businesslike; (3) defend your turf; (4) segment the market; (5) market to those who need information; and (6) be involved in the business. (Three…

Intended to serve as suggested guidelines for library and information services in state agencies, this manual was prepared for use by administrators, librarians, and other agency staff. The first section provides information for the agency director on state agency libraries and their administration, personnel, the librarian's role, facilities and…

Argues that the establishment of a solid working relationship with a competent lawyer is a regular part of the business of running a library, and provides practical advice on lawyer selection, fee arrangements, and the ground rules of legal representation. (RAA)

Describes a theoretical instructional development model for planning college and university bibliographic instruction programs. Potential advantages of the approach are identified and specific application of the model is encouraged to gain empirical data and refine the methodology. Ten references are listed. (RAA)

Discussion of the development of a budget formula allocation system for library acquisitions is followed by a literature survey on the choice of variables to be included. The steps in the development of the allocation formula and the solutions to a number of practical problems are presented. (Author/RAA)

This publication is based on the work of The State Library of Ohio, the National Bookmobile Guidelines Committee, and staff of local Ohio bookmobile programs. Draft guidelines were approved by the 7th National Bookmobile Conference (May 31-June 2, 1992). The Guidelines provide brief statements of standards followed by specifics which indicate…

Developed through a joint effort of the Oklahoma Library Association (OLA) and the Oklahoma Department of Libraries (ODL), this planning approach to library development is designed to lead a public library through the developmental process and identify a series of actions that will direct it toward planning for excellence. Introductory material…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

The use of volunteers in special libraries is advocated in this report, which cites positive reasons for including volunteers among the library staff. (Bringing on volunteers during a budget crunch is not considered to be a positive reason.) The special library's relationship with the larger organization's volunteer department is mentioned as a…

Discussion of career development in the field of law librarianship stresses the importance of career planning and flexibility, and presents general guidelines for attaining occupational aspirations. (CLB)

Overview of activities and issues that face library administrators considering automation emphasizes acquisition of turnkey systems. Discussion covers reasons for automating, options available, major marketplace issues, keys to a successful automation project, the Request for Information, the Request for Proposal, evaluation techniques, the…

Suggests a model for using a spreadsheet to allocate academic library salary increases. Seven variables are incorporated in the model: (1) experience; (2) difficulty of the job; (3) initiative; (4) cost of living; (5) inflation; (6) equity; and (7) merit. One reference is listed. (MES)