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Nosal, Kathy Z. – Performance and Instruction, 1994
Provides directions for conducting a workshop providing technical training in a large organization that links job performances to work processes. Organizational levels of performance are discussed; relationship maps and process maps are explained; and an example of a workshop for a software maintenance environment is presented. (two references)…
Descriptors: Computer Software, Industrial Training, Job Analysis, Job Performance
Michigan State Univ., East Lansing. Cooperative Extension Service. – 1984
This Food Service Training Manual offers 11 lessons and 3 tests on personnel management. Lesson 1 introduces the subject and discusses five functions--from planning through evaluating--of the management process. Lesson 2 covers management's responsibilities and approaches and the pitfalls of decision-making. Verbal and nonverbal communication in…
Descriptors: Communication Skills, Food Service, Job Performance, Personnel Management