This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This guide deals with the development and implementation of a teacher-centered team-approach program for providing career guidance to students in electrical occupations courses. The first part of the guide examines various goals of a career guidance program for students in electrical and electronics courses, including helping middle school…