Presents a weekly schedule of topics and related reading assignments for a social management and technology course focusing on technology, work, and productivity. Broad topics include introduction, historical background, problems of the contemporary workplace, and alternatives. (DC)

Presents an outline for a half-day seminar on gender differences in workplace communication, which can be modified for a class lecture/workshop in a graduate management communication or an undergraduate business communication course. Appends a role-play activity for use in the seminar. (SR)

Student and instructor course outlines are provided for a seminar designed to relate individual freedom to the work experiences of students presently on internships. First, the guide for the instructor identifies the seven sections of the course: "What Is Freedom?"; "Freedom and Your Internship"; "You and Your Co-Workers"; "How Much Freedom Do You…

One of the goals of the Office Systems Research Association (OSRA) is to ascertain the competencies needed by an information systems professional charged with organizational and personal performance technologies. This model curriculum, a major update of OSRA's 1986 Model Curriculum, emphasizes the technical aspects of multimedia desktop…

This report describes a partnership between Portland Community College (Oregon), private industry, and public agencies to develop and implement a comprehensive program to recruit, train, and place women in apprenticeship and other nontraditional employment in the building trades. The Building Futures in Industry and Trades (B-FIT) program's final…

This course outline contains materials for use in conducting a course designed to prepare high school students for a number of community service occupations. Addressed in the individual units of the course are the following topics: interpersonal relationships with those needing services (families; aged, poor, handicapped, ill, and pregnant…

The guide is designed to orient volunteers teaching English as a Second Language (ESL) overseas to the experience of teaching in this context and the processes of preparing for teaching and addressing classroom issues. An introductory chapter looks at the typical volunteer teaching environment and previews the guide's content. Chapters 1-6 focus…

This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of the definition of processes, a section on process flow diagrams, and a section on process management as well as a description of process variation. Examples are used throughout the module to make processes…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…

This module for a Total Quality Management (TQM) course was designed to give students a broad background in TQM and its influence on the business world in the United States. It can be used in a U.S. history class, an economics class, an English class, or as part of a TQM course for high school or community college students. The module covers the…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of empowerment and teamwork. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of employee empowerment; (3) a discussion of teamwork and self-directed teams; (4) a discussion…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…