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Download full textBallering, Eugenie; And Others – 1995
This handbook is intended for use in teaching communication skills to bank employees who are non-native speakers of English. It is designed to accompany a videotape recording (not included here) containing 35 vignettes concerning workplace behavior, communication, and problem-solving. Introductory sections provide brief descriptions of each…
Descriptors: Adult Education, Assertiveness, Banking, Bias
