These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

This curriculum is designed to introduce secondary students to the ideas behind the Bill of Rights to the U.S. Constitution and the experiences of the Founders that led to the creation of this document. Its intent is to provide young people with a knowledge of how the Bill of Rights came into existence, why it took the form it did, and how it has…

Instructional materials are provided for a course that deals with improving assertiveness and attitude at work. Designed for use in a workplace literacy project, the course, developed by Mercer County Community College (New Jersey) and its partners, is also intended to teach students techniques of dealing with difficult people and effective…

This unit is one of three self-contained modules for self-assessment, career exploration, and life skills designed for use with special populations (persons with disabilities, educationally and economically disadvantaged persons, persons with limited English proficiency, students in programs designed to eliminate sex bias, and prisoners) in…

This manual is part of a series of materials designed to reinforce essential concepts in physical science through interactive, language-sensitive, problem-solving exercises emphasizing cooperative learning. The manual is intended for limited-English-proficient (LEP) students in beginning physical science classes. The materials are for teams of two…

The purpose of this module is to introduce students (grades 7-8) to the concept of change and factors influencing change. The module is composed of two major sections. Section 1 examines the development of the telephone system in the United States and introduces four futures forecasting techniques (Delphi probe, cross-impact matrix, trend…

The purpose of this module is to introduce students (grades 7-8) to the concept of change as reflected in changes of lifestyle. The module is comprised of three major sections. Section 1 examines family roles in earlier Amerindian society (low technology) and society today (high technology). Section 2 examines the role and purpose of education,…

Designed primarily for students in the intermediate grades, this document provides discussion topics, poetry, and activities to help students: (1) recognize the uniqueness of themselves and others; (2) become aware of their uniqueness as members of the human family; (3) become aware of individual differences, emotions, and feelings; (4) recognize…

This instructional guide, one of a series developed by the Technical Education Advancement Modules (TEAM) project, is a 3-hour introduction to computers. The purpose is to develop the following competencies: (1) orientation to data processing; (2) use of data entry devices; (3) use of computer menus; and (4) entry of data with accuracy and…

This cross curriculum guide links mathematics, language arts, and social studies. The guide is divided into two sections. The first section provides a series of language arts activities and the second social studies activities. Within these two curriculum areas, the activities provided are based on three Square One TV formats: (1) Mathnet, the…

This document contains both a trainers' guide and a participants' book for a one-day workshop on coping with unemployment. The workshop is planned to enable participants to withstand a period of joblessness with a minimum of personal stress. It includes information about specific unemployment-related problems, methods of stress management,…

In this set of four booklets on collecting data, primary grade students learn how to record data, do an experiment, make an opinion survey, and choose a sample. The major emphasis in all Unified Sciences and Mathematics for Elementary Schools (USMES) units is on open-ended, long-range investigations of real problems. In most instances students…

In this set of six booklets on collecting data, intermediate grade students learn how to collect good data, round off and record data, do an experiment, make an opinion survey, and choose a sample. The major emphasis in all Unified Sciences and Mathematics for Elementary Schools (USMES) units is on open-ended, long-range investigations of real…

This PLACE workbook for clients in employment counseling helps them assess their employability, specifically in the part of PLACE related to personal needs. (A companion sourcebook is available separately as CE 031 890.) It contains employment-related topics about which clients are asked questions that can help them identify employment problems.…

The result of a project to develop short courses to help health care administrators and supervisors in developing practical, up-to-date management skills, this instructional workbook provides information and exercises applicable to on-the-job situations. Unit I covers the following leadership considerations: self-awareness, time management,…