This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. Six problem-solving techniques are developed in the booklet to assist individuals and groups in making better decisions: problem identification, data gathering, data analysis, solution analysis, solution implementation, and problem prevention. The first part of the booklet concentrates on applying these steps to an individual problem, and the second section talks about problem solving in a group. Examples from a simple job-related problem are used. A discussion of brainstorming and a description of methods for organizing and recording data conclude the booklet. (KC)