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Massachusetts Career Development Inst., Springfield. – 1998
This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…
Descriptors: Adult Education, Decision Making, Employer Employee Relationship, Management Teams
Far West Lab. for Educational Research and Development, San Francisco, CA. – 1995
This guide contains the materials and guidelines required to complete a Career Preparation Assessment (CPA) portfolio, which is a classroom-tested, employer-validated, performance-based assessment of career readiness skills for use by all high school students. The guide is divided into two parts. Part 1 is an overview of the CPA process that…
Descriptors: Career Awareness, Career Education, Communication Skills, Employment Potential