This student edition of learning modules in communications is one of the five books developed during a 21-month cooperative project to develop instructional materials that enhance skills in a workplace context. Partners in the project included the University of Texas at Austin, consultants, the Austin/Travis County Private Industry Council, Hart…

Developed by classroom teachers during the development phase of Minnesota's Graduation Standards, this performance package is made up of locally designed assignments that, taken together, show whether a student has learned and can apply the knowledge and skills related to demonstrating effective English language communication skills in personal,…

Describes a packet of instructional forms to guide students' reflections on their collaborative writing group's process and progress. Reports that student self-reports at the end of the project reveal that group satisfaction did increase and that those groups that used the forms regularly found them useful. (RS)

These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

In this simulation, which involves the location of a low-income housing project, secondary students simulate eight roles--citizens representing the interests of seven different neighborhoods and a federal arbiter. Skills developed by the simulation include analysis, decision making, and oral and written communication. (RM)

This document is designed to help develop the communication skills of individuals training for the position of workplace assessor in Australia's National Training Framework and practicing workplace assessors who require additional assistance with on-the-job communication skills. The document consists of 11 units of study that each contain some or…

This document includes a package of behavioral objectives for use in an introductory human relations course. Nine learning modules are described, each containing objectives in the cognitive area and in the skills and applications areas. The modules cover the following affective behavior topics: (1) communication and listening skills; (2) self…

The workbook contains lessons and exercises in patient relations and workplace communication in a medical services office, particularly for interactions involving one or more non-native speaker of English. Seven units address these topics: (1) greetings and basic assistance, greeting established patients, and measuring height and weight and taking…

This manual presents the trainee's workbook and the trainer's guidelines for the first of six modules in a teacher inservice series developed to promote the unified effort of both regular and special education personnel in understanding and applying nationally recognized practices to implement fully inclusive education for students with diverse…

This document contains the facilitator and participant guides for a course in team building that was developed by a community college for a St. Louis (Missouri) electric company. The facilitator's guide contains the transparency masters, outlines, learning activities, questionnaires, and other handouts required for two course sessions. The first…

Designed for local governments, service organizations, and volunteer citizens, the workshop presents the theory and practice of leadership styles, communication skills, and problem solving. Through learning activities and practice, participants gain experience in communication, agenda sharing, goal setting, and personal leadership style. From…

Designed to supplement already existing life skills instructional materials, this manual consists of 30 lessons to help students develop general, transferrrable skills in four areas--attending behaviors, cognition, self-management, and critical thinking. The following topics are among those covered in the lessons: eye contact, body posture,…

This instructional packet is one of a series of five modules that emphasize a systematic decision-making model for common problematic situations. The steps of the model are identifying the problem, gathering information, developing and assessing alternatives, implementing a solution, and evaluating and modifying the solution. Aimed at adult basic…

A step-by-step model for training peer counselors forms the basis of the trainer's manual and accompanying exercises for trainees which are organized into two books for effective skill building. Designed for peer counseling trainees, this document presents the first of these two exercise books. The book begins with three very brief chapters which…

The purpose of this module is to introduce students (grades 7-8) to the concept of change and factors influencing change. The module is composed of two major sections. Section 1 examines the development of the telephone system in the United States and introduces four futures forecasting techniques (Delphi probe, cross-impact matrix, trend…