One of a series of pre-apprenticeship training modules, this self-paced student training module deals with the ways in which expectations of events and reactions to them either limit individuals or open up possibilities for them. Provided in the module are the following: cover sheet listing module title, goals, and performance indicators;…

One of a series of pre-apprenticeship training modules, this self-paced student training module deals with the nature of interpersonal conflicts and ways of solving them. Included in the module are the following: cover sheet listing module goals, title, and performance indicators; introduction; study guide/check list with directions for module…

One of a series of pre-apprenticeship phase 1 training modules, this self-paced student training module deals with the importance of good communication skills and ways of improving skill in listening and in being listened to. Included in the module are the following: cover sheet listing module title, goals, and performance indicators;…

One of a series of pre-apprenticeship training modules, this self-paced student training module deals with giving and receiving feedback. Included in the module are the following: cover sheet listing module title, goals, and performance indicators; introduction; study guide/check list with directions for module completion; information sheet…

Designed for use as a part of the Work Maturity Skills Training Program, this unit consists of instructional materials dealing with cooperating with others. (The Work Maturity Skills Training Program is a set of individualized competency-based units that are designed to help participants develop the competencies they need to find and retain jobs.)…

This facilitator's manual consists of guidelines and materials for use in conducting a workshop dealing with three management basics for minority women--communication, decision making, and interpersonal skills. Covered in the first half of the manual are the following aspects of implementing the workshop: background on the need for and development…

This programmed text for self-study provides information on conflict resolution in the workplace. Part of a series of such texts, the book presents examples of familiar situations involving work-related conflicts. The text then discusses two possible answers and explains why one or the other is appropriate for conflict resolution. Through such…

This learning module, which is part of a three-block series intended to help human service workers develop the skills necessary to solve the problems encountered in their daily contact with elderly clients of different cultural backgrounds, deals with the work environment of a human services worker who deals primarily with elderly minority…

This guide contains six learning modules that together constitute a minicourse in corporate etiquette designed to give tech prep students the social skills and business etiquette skills needed to conduct a successful job search. The following topics are covered in the individual modules: social etiquette (making introductions, use of first names,…

These two documents are part of the workplace success training program provided to employees of a large metropolitan hospital. The first manual is intended for hospital employees, and the second is intended for supervisors. Included in the employee guide are an ice breaker activity, participant self-evaluation, and learning styles inventory and…

This programmed text for self-study provides information on assertive communication in business. Part of a series of such texts, the book presents examples of familiar work situations involving interpersonal problems. The text then discusses each of the answers and explains why one or the other is appropriate for communicating assertively. Some of…

This textbook contains information and activities designed to help college students develop the following generalized competencies that are critical to job success and satisfaction in the 21st century: learns; thinks reflectively; manages time; manages stress; sets goals; solves problems; demonstrates interdependence; thinks systematically; solves…

This document consists of a teacher's resource guide, student book, and an accompanying audio component intended to help beginning-level adult English-as-a-second-language (ESL) learners gain the general language skills and cultural understanding they need to function successfully in the U.S. workplace. The lessons address the following commonly…

These guides are part of a toolkit designed to help young people make connections between the jobs they now hold, the classes they are taking, and the goals they may have for the near and distant future. The guides contain a variety of materials and activities appropriate for all skill levels. The activities in the student guide are grounded in…

This document contains the 15 publications constituting the third stage of the Voyager program, which is a four-stage program that utilizes contemporary content and instructional approaches to teach the reading, writing, critical thinking, and communication skills that adults need in today's world and to take adult learners from the beginning…