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Mediation: Toward a Civilized System of Dispute Resolution.
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Keltner, John W. Sam – 1987
Because the intervention of a neutral third party is currently gaining favor as an alternative form of dispute resolution, this book explores the process of mediation in the context of managing struggle and examines some of the characteristics of mediators, their training and ethics, and the techniques and skills of good mediation. The theory…
Descriptors: Arbitration, Communication Research, Communication Skills, Conflict Resolution