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Total Quality Management. ERIC Digest, Number 73.
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Weaver, Tyler – 1992
The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…
Descriptors: Administrative Principles, Educational Quality, Elementary Secondary Education, Participative Decision Making