This paper reports on a proposed project to be undertaken to improve the morale, image, and service of the Bursar's Office at Nova Southeastern University. The project calls for: (1) a brainstorming meeting of the bursar's office staff; (2) bursar's office staff to offer suggestions to improve services; (3) the encouragement of teamwork and collaboration among the staff; (4) improvement of staff development and new employee orientation activities; (5) modeling of behaviors conducive to improved service and morale by the university bursar and controller; (6) increased individualized contact between staff and students; and (7) staff recognition and encouragement. Two appendixes provide an organizational chart of the bursar's office and a timeline for the implementation of the project. (MDM)