Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

This paper applies an evaluation method for World Wide Web sites that provide access to online reference materials at academic and public libraries. The evaluation of Web sites was performed with a questionnaire form focusing on Web site currency, accuracy and relevancy; Web site organization/structure; Web site presentation; URL maintenance; and…

One of the requirements for students majoring in Bible in the undergraduate school of Philadelphia College of Bible (Pennsylvania) is writing research papers. The papers are designed to promote information literacy by developing research skills, sharpening writing skills, encouraging critical thinking, and promoting problem-solving skills.…