Ten law librarians, at one private and three academic law libraries, were studied to ascertain what types of reference services they provide to their patrons. The current model employed in public libraries today was used as the baseline against which to measure these legal reference services. This model employs five traditional categories of:…

A synthesis of the literature on the advertising and promoting of online bibliographic retrieval services in academic libraries was conducted to suggest specific approaches and methods that can be used to make the academic community more aware of these services. Six levels of activity in program planning for promoting online services are…

In the face of decreasing enrollment and increasing information technology, future expansion of off-campus education programs is possible. A survey of 106 members of the North Central Association (NCA) of Colleges and Schools examined the library services considered essential to quality distance education and questioned the issue of accreditation…

This paper reports on a study that analyses the questions asked and services offered at the information desk in the reference department at the Kent State University main library. A total of 460 questions asked during 52 hours of scheduled time at the information desk in Spring 1997 were categorized. The main types of questions were directional;…

The purpose of this research project was to examine the current state of libraries in the Solomon Islands with particular attention to the resources available and the services provided. Data was collected through a survey questionnaire, site visits, and informal interviews carried out in the Solomon Islands between July and August 1998. The 20…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

This paper applies an evaluation method for World Wide Web sites that provide access to online reference materials at academic and public libraries. The evaluation of Web sites was performed with a questionnaire form focusing on Web site currency, accuracy and relevancy; Web site organization/structure; Web site presentation; URL maintenance; and…

A survey of the faculty and students of the University of Akron (Ohio) School of Law was conducted to ascertain their use and perceptions of the efficiency of the School of Law Library. Results demonstrate the importance of the library in meeting the information and research needs of both groups. Several common threads of dissatisfaction are…

This study examines the interlibrary loan requests made to NEOUCOM's (Northeastern Ohio Universities College of Medicine) Oliver Ocasek Regional Medical Information Center in Rootstown, OH from its associated council hospital libraries. A total of 636 interlibrary loan requests from the period July 1994-July 1995 were analyzed. Components of the…

In view of increased numbers of international students attending colleges and universities in the United States and the resulting need for librarians to be aware of these students' information needs, this study analyzes data assembled from 56 responses by international students to a questionnaire distributed at Kent State University (Ohio). The…

This document presents an outline of a 10-year (1985-1995) library program proposal for an academic library. Six areas crucial to dealing with a changing academic library environment are analyzed as they relate to internal and external change factors. These factors, which focus on meeting the information needs of users for a new century, include:…

Eleven artists and sixteen art historians teaching in five liberal arts colleges and three universities were interviewed to discover their information needs and the resources they use, not only for their own work, but for teaching purposes. The participants almost all subscribe to art journals, and many read newspapers. They visit libraries…

This paper reports on a research project that evaluates the impact of OhioLINK's resource sharing options upon traditional interlibrary loan services and organization. This impact is documented by a study of the interlibrary loan transactions processed by the Interlibrary Loan Department, Carlson Library, University of Toledo, before and after…