This module on interviewing and influencing skills is one of a set of six developed to prepare human services workers for the changing mental health service delivery system. Focus is on concepts and skills basic to competency in interpersonal relationships involving information gathering, recording information in the context of appropriate formats, and influencing individual behavior. Following notes on target population (human services community college student), module length (51 classroom hours), and suggested class size (15-25 students), the module contains the following seven sections: (1) a list of behavioral objectives, (2) the instructional design of the module, (3) a pretest on the module goal, (4) a list of materials for the course, (5) instructional procedures for each behavioral objective, (6) a posttest on the module goal, and (7) student feedback on the module. In addition to listing instructional procedures for each of the thirteen objectives, the module informs the student of the estimated class time for completion, equipment needed, and how to demonstrate competency. Appended material includes an article entitled "Observed Communication Styles of Interviewers and Interviewees in Group Interaction." (LRA)