The third volume of this handbook for professionals in librarianship, archival studies, and information science in Eastern and Southern Africa focuses on the user of information and documentation establishments in Kenya. The six papers included in this collection are: (1) "The Online User in a Developing Country: The Case of Kenya" (S.…

The 15 papers in this issue report on important aspects of work done by the Statewide Automation Committee (SAC) in preparing the current strategic plan for the use of new technologies by the libraries of New York State, and on some of the innovative uses of technology that the plan seeks to foster and facilitate. The range of the papers reflects…

Three articles examine the effects technology is having on academic library reference services and bibliographic instruction. Highlights include discussions of current and future reference librarian roles, specifically the "human touch" aspect of reference; and examples of reference services undergoing technological advancement and those that have…