This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how many Association of Research Libraries (ARL) libraries offer fee-based services to their external users, the procedures and organizational structures of such services, and the factors that contribute to a successful fee-based service program. For…

This survey was conducted to delineate the growing relationship between marketing and public relations and library funding by identifying: (1) the extent to which North American research libraries have developed organized programs in the areas of marketing and public relations; (2) who holds positions in these areas; and (3) the impact these…