This volume presents 30 conference papers: (1) "Empowering the Workforce to Improve Efficiency and Responsiveness" by Marilyn Lockhart and others; (2) "Teamwork: Leadership Not Pushership" by Polly Pinney; (3) "Training: A Continuing Process" by Thomas F. Vacha; (4) "Presupervisory Training: Less Talk, More Action" by Jim Davis and Paul Schneller; (5) "Performance Evaluations: A Positive Experience" by Katie Smothers; (6) "There Is a Dual Purpose in Motivation" by George B. Wright; (7) "APPA Study-Custodial Staffing Guidelines" by Kirk Campbell and others; (8) "Managing Roofs: A Case History at Oregon State University" by Richard L. McBride and John L. Stephens; (9) "Single-Ply Roofs: Eight Years Later" by Dennis P. Cesari; (10) "Institutional Waste Management" by Edward C. Bogard; (11) "Managing at the Small College: Being Greater With Fewer" by Charles W. Jenkins; (12) "An Asbestos Abatement Project: Learning the Hard Way" by Ken C. Fay; (13) "Yes! We Do Windows: How to Select/Manage A Contract Maintenance Firm" by Edward L. Smith; (14) "Contracting for Trades Services" by Patrick J. Lawlor; (15) "Enhancing the Physical Plant Administrator's Image by Writing Technical Papers and News Articles" by John D. Rulfs and Sherry L. Rulfs; (16) "Unique Approaches to Marketing the Physical Plant Organization" by Robert H. Clawson; (17) "Forestalling Complaints in Physical Plant Administration" by Edwin B. Feldman; (18) "Deferred Maintenance and Self-Evaluation" by Henry L Shelby; (19) "Predicting Maintenance Resources for New and Existing Facilities" by Robert Neathammer and Edgar S. Neely; (20) "Design Approaches to Special Challenges of Academic Facilities" by Robert B. Brandt and Leevi Kiil; (21) "Construction Cost Management in the Public Sector" by Charles F. Dahill, and others; (22) "The Computer: A Work Load Management Tool that Works" by Kenneth G. Smith; (23) "Automating Plant Maintenance Pay Off: Myth or Reality" by Keith E. Burres; (24) "Integrated Information Systems for Facilities Management" by Lothar Herrman and Mohammad H. Qayoumi; (25) "An Automated Mapping and Facilities Management System" by Jim Baker and others; (26) "TRACKER: A Data Entry and Reporting System" by Lee V. McQueen; (27) "Evaluating Boiler Useful Life for Project Planning" by James R. Myers; (28) "Cooling Tower: The Neglected Orphan" by Robert Burger; (29)"Free Cooling: How and Why" by Michael J. Dwyer, Jr.; and (30) "Utilities Infrastructure Development at a Major Research University" by Brad Purinton and John R. Swistock. Some papers contain references. An appendix lists annual meeting speakers. (JB)