Proceedings of a workshop held at the University of Stirling, Scotland, to critically examine issues in quality assurance (QA) in education are provided in this document. QA is the generic title for a series of business-management models that have been applied to educational contexts to describe and promote school effectiveness. Five papers and their subsequent discussions are presented: (1) "Quality Assurance and School Development Planning" (David Hopkins); (2) "Quality Assurance: The Perspective from Fife" (Alex McKay); (3) "A Business Perspective on Quality Management" (George Elliot); (4) "Quality Assurance in Strathclyde" (Phil Drake); and (5) "Changing School Change Strategies" (David Reynolds). A concluding section attempts to find common ground among participants and outlines the elements of a QA practice: linking diagnosis with development; defining indicators and acknowledging values; developing new research approaches; designing organizations; proving the effectiveness of quality management; eliminating the negative; and using ocular images. References accompany each section. Ten figures are included. (LMI)