Among the 96 papers presented at this conference are the following: "Team Building Techniques that Get Results" (Berg); "The Subtleties of Communication in Small Group Meetings" (Henry); "Feedback--Its Role in Team Building" (Lucas); "Group Dynamics--Success through Interaction" (Manning, Johnson); "The Able-Bodied Handicapped: Bridging the Gap" (Ranieri, Stephenson); "Customer-Driven Quality Management Program" (Abita et al.); "Quality Circles in a Data Processing Environment" (Evans); "New Experiences in Managing Conflict" (Greene); "Directed Quality Circles" (Jones); "Creativity" (Lemm); "Intuition" (Letize); "Work Analysis Approach to Problem Identification" (LoBue); "Competitive Edge Career Pathing" (Schaffer); "Creative Approach to Facilitator Development" (Swain et al.);"Steering Committees" (Donovan); "Hospital Pharmacy Quality Circle Educational Video for Nursing Personnel" (Forbidussi et al.); "Group Facilitators" (Saragovitz, Slevin); "Quality Circles, JIT, Deming Users, Juran Teams: The Link" (Amsden, Amsden); "Mainstreaming Quality Circles into the Corporate Culture" (Holmes); "Making (J)IT Work" (Jacobs, Ruddy); "Middle Management: Formula for Commitment" (Jones, Rhodes); "How to Get Organization Support" (Kaplan, Hara); "Hand in Hand--Expanding Your Employee Involvement While Increasing Management Support" (Moore, Wentworth); "Successful Integration of the Quality Circle Process with Task Forces at Los Alamos" (Ostenak); "First-Line Supervisors as Facilitators" (Pomraning, Dunnington); "Middle Manager Involvement in Employee Involvement" (Thompson); "Systems Refinement Teams: Organizational Adaptations to Quality Circles at Martin Marietta Michoud Aerospace" (Cozier); "The Evolution of Quality Circles into a Total Quality Improvement Strategy" (Mugno); "Can Quality Circles and Quality Improvement Processes Function Together to Enhance Employee Involvement?" (Robinson, McDonough); "High Touch in a High Tech Environment" (Schneider, Matt); "Implementing an Award-Winning Productivity Program in a White Collar Environment" (Torrence); "Fostering Creativity: A Consumer Report on Multiple Techniques" (Bostwick, Gelmini); "Evaluating the Quality Circle Activity" (Conklin); "Management Support Isn't as Critical--But Training Is!" (Honeycutt); "Measurement Is the Key: Charting Circle Success" (Peais); "Quality Circle Member Motivation" (Wiebe, Berg); "Pitfalls for the Unwary Quality Circle Facilitator" (Feldman); "The First Meeting...More Fun and Games...Getting Groups off on the Right Track" (Propersi); "The Juggling Act: Keeping Quality Circles a Top Priority" (Schimek); "Quality Circle Services Consulting Services" (Ingle); "John Hancock and ODI" (Sullivan, Youngwirth); "Management Attitudes and Actions that Create the Optimum Participatory Environment" (Kay); "Employee Involvement at Mercury Marine" (Seyfert); "Quality Circles Behind Bars in Missouri" (Werst, Miller, Miller); "How One School District Benefits from Quality Circles" (Wilson). (YLB)