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Download full textBlackstock, Douglas; Burquel, Nadine; Comet, Nuria; Kajaste, Matti; dos Santos, Sergio Machado; Marcos, Sandra; Moser, Marion; Ponds, Henri; Scheuthle, Harald; Sixto, Luis Carlos Velon – ENQA (European Association for Quality Assurance in Higher Education), 2012
The Internal Quality Assurance group of ENQA (IQA Group) has been organising a yearly seminar for its members since 2007. The main objective is to share experiences concerning the internal quality assurance of work processes in the participating agencies. The overarching theme of the 2011 seminar was how to use benchmarking as a tool for…
Descriptors: Higher Education, Quality Control, Foreign Countries, Feedback (Response)
Rounds, Laura, Ed.; Matthews, Michael, Ed. – 1995
This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's…
Descriptors: Academic Libraries, Annotated Bibliographies, Benchmarking, Case Studies
