Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…

This booklet of study plans was compiled to address racial issues in literature. The booklet contains study plans designed to elicit both the dialogue and the silence that racial understanding requires. Included in the booklet are the following: multi-cultural study for fifth-grade reading; literary study for general, remedial, and honors…

This collection of six reports was compiled by the State and Public Library Services Branch of the United States Department of Education to disseminate pertinent information submitted by the State Library Administrative Agencies on the Library Services and Construction Act (LSCA) priority areas. Based on data from the fiscal year 1982 LSCA Annual…

This book provides school library media specialists (SLMSs) with practical guidelines and suggested Internet sites for designing cyber libraries that are reflective of their school's research, curriculum, and recreational reading needs. An introduction provides SLMSs with a rationale for designing cyber libraries. Chapter 1, Cyber Library…

This book examines technical, social, and management issues related to librarians and cyberspace. The following chapters and articles are included: (1) "The Cybrarian's Tool Kit," including "Internet News and Website Reviews" (M. Sylvia), "Searching the Future" (J. Powell), "Netiquette, Hoaxes, and Scams! Oh…

This handbook serves as a guide for the information professional who operates in cyberspace. The book provides practical explanations on technology and its applications to libraries and networked information systems, and easy-to-understand discussions of how new technologies will affect libraries and library careers. The book contains 64 articles…

This book examines real-life projects involving Internet access, use, and financing in libraries. It focuses on how becoming an Internet provider has improved many libraries' public visibility, level of service, and communication with other educational or community institutions. Chapters include: (1) "Setting Up an Internet Users Group in the…

At a conference in 1988 the Maricopa Community Colleges (Arizona) began the process that resulted in development of the Ocotillo Action/Research Groups to study the development of educational technologies in the community college setting. This year-end report presents the following reports of the various working groups, which summarize activities…

This report is the third in a set of three reports from the project, "Issues in Library Research: Proposals for the 1990s," which was launched in September 1986 to investigate library and information science issues in order to assess the current state of the profession and identify a research agenda to lead into the next decade. This…

The provision of good library services is a crucial factor in determining the quality of distance education. This collection of articles acquaints readers with distance librarianship as it is practiced in developed and developing countries throughout the British Commonwealth. The reader includes: "Introduction" (Michael Wooliscroft);…

In February 1993, the Association of Research Libraries (ARL) conducted a survey of its members to compile information on cooperative collection development programs for the acquisition of foreign materials in ARL libraries. Responses were received from 86 of the 119 libraries surveyed. Twenty-five respondents report that they participate in…

This compilation results from efforts of the State and Public Library Services Branch of the U.S. Department of Education to disseminate pertinent information submitted by the State Library Administrative Agencies on key LSCA (Library Services and Construction Act) program areas. Each report was written by an administrative librarian who had key…

The text presents information gained from interviews with blind and physically handicapped children, their mothers, teachers, reading specialists, and librarians concerning reading patterns and library use. The book describes the difficulties handicapped children face in learning to use and enjoy such reading materials as braille books, large…

Resulting from the Association of Research Libraries' (ARL) 1975 survey on user services, this kit presents documentation on and discusses developments in physical access services--services which facilitate the actual delivery of information sources to the user--including circulation, interlibrary loan, book delivery, and new media services. As…

Using database-driven web pages or web content management (WCM) systems to manage increasingly diverse web content and to streamline workflows is a commonly practiced solution recognized in libraries today. However, limited library web content management models and funding constraints prevent many libraries from purchasing commercially available…